3 tips to avoid empty slots in your schedule
Concrete tactics for dispatchers to keep technicians' calendars full and realistic.
Concrete tactics for dispatchers to keep technicians' calendars full and realistic.
An empty slot in a technician's calendar is revenue you'll never recover. At the same time, overbooking is just as costly, appointments that start late lead to unhappy customers and stress in the field.
Systematically include a buffer per job instead of the "ideal" duration. A 15% buffer on routine interventions absorbs 80% of the outliers.
Maintenance, small repairs and preventive checks that are not time-bound are an ideal buffer. When an appointment falls through, the technician can move straight to the next stand-by on their route.
The sooner you know an appointment falls through, the bigger the chance you can still fill the slot. A confirmation before the appointment can help. Measure the effect for your own customer group and workflow.
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