Every missed appointment is a double loss: the customer isn't home and the technician loses their slot. FieldGenius reduces no-shows drastically with automatic confirmations, small time windows and live ETA updates.
Every missed appointment is a double loss: the customer isn't home and the technician loses their slot. FieldGenius reduces no-shows drastically with automatic confirmations, small time windows and live ETA updates.
Vague 'morning' windows lead to missed appointments.
Without a confirmation the customer forgets easily.
There's no nudge on the day itself.
FieldGenius promises a 1-hour window based on realistic planning.
SMS and email combined for maximum visibility.
When the crew leaves the customer gets an updated arrival time.
Auto reminders 24h and 2h before the appointment.
Customers can confirm or request to reschedule.
Track no-show ratio by zone, crew or customer.
Confirmations, reminders and arrival updates can help prevent missed appointments. The impact depends on your customers and configuration; no percentage reduction is guaranteed.
Yes. Via a link they can pick a new slot within your rules.
Yes. Templates and channels are configurable per customer type.