Customers who don't know when the crew is coming, call the office. FieldGenius automatically sends confirmations, time windows and live ETA updates via SMS and email, and keeps your team out of the phone queue.
Customers who don't know when the crew is coming, call the office. FieldGenius automatically sends confirmations, time windows and live ETA updates via SMS and email, and keeps your team out of the phone queue.
Calls asking 'where is the crew?' eat into your back-office capacity.
Unclear time windows lead to empty houses and missed appointments.
Waiting without updates leads to negative feedback, even when the work is fine.
As soon as a job is scheduled the customer automatically gets a confirmation with time window.
When the crew leaves the customer gets an updated arrival time based on location and traffic.
Automatic reminder and optional satisfaction check after the job.
Pick per customer or job type which channel you use.
Personalise sender, language and message in your brand style.
Notifications in NL, FR, EN or other languages based on the customer's language.
Yes. Templates are fully editable per job type and language.
In most cases yes. Contact us for the exact integration options.
Yes. The customer can follow the latest ETA and job status via a link.