Using SAP Business One for ERP and service processes? FieldGenius connects to SAP Business One so customers, service contracts, work orders and items flow automatically between both systems. Your schedule stays up to date without double entry.
Using SAP Business One for ERP and service processes? FieldGenius connects to SAP Business One so customers, service contracts, work orders and items flow automatically between both systems. Your schedule stays up to date without double entry.
Service orders originate in SAP, but the dispatcher still plans them manually in spreadsheets or separate tools.
When a technician finishes a job, the information doesn't automatically flow back to SAP.
Work orders from SAP Business One are pushed into FieldGenius with customer, location, priority and skills.
Completed interventions, hours and materials used flow back to SAP for further follow-up and invoicing.
Connection via the standard SAP Business One Service Layer API.
Support for multiple SAP company databases within one organisation.
Clear logging and retry logic on transient API errors.
The integration uses the SAP Business One Service Layer API, available from version 9.2 onwards.
Customers, service contracts, work orders and items. FieldGenius uses this data to propose the right schedule automatically.
Hours, materials and status updates are sent back to SAP so follow-up and invoicing can continue there.