In emergency service every minute counts. FieldGenius dispatches urgent calls automatically to the nearest crew with the right skills, factors in drive time, traffic and priority, and reshuffles only what is truly necessary.
In emergency service every minute counts. FieldGenius dispatches urgent calls automatically to the nearest crew with the right skills, factors in drive time, traffic and priority, and reshuffles only what is truly necessary.
During peak call volumes dispatch bogs down and crews miss the right job.
Manually searching for the best-placed crew costs time, and customers notice.
Emergency calls push existing appointments aside with no one keeping track.
FieldGenius picks the best-placed crew within minutes based on location, skills and availability.
Only jobs that truly need to move are shuffled. Fixed appointments stay put wherever possible.
Customers automatically get a time window and updates once the crew is on its way.
Define multiple priority levels (critical, high, standard) with their own response times.
Assignment only to crews with the right qualifications for the appliance or install.
See on one dashboard which crews are busy, who is available and which calls are still waiting.
Within minutes. The AI finds the best-placed crew and immediately proposes a time window.
The AI reschedules only what is needed. Fixed maintenance or appointments stay in place wherever possible.
Yes. You define how many priority tiers you use and what response time each carries.